Choosing the right process server can make or break your case timeline. A reliable server ensures documents are delivered correctly, on time, and with proper documentation. Here's what to look for.
1. Verify Their Credentials
Always check that a process server is properly licensed, bonded, and insured in the jurisdiction where service will take place. Many states have specific registration requirements.
2. Check Their Success Rate
Ask about their first-attempt success rate and overall completion rate. Top process servers maintain completion rates above 95%. At MPS, our verified servers average a 96% completion rate.
3. Look at Reviews and Ratings
Real reviews from real clients are invaluable. Look for servers with consistent 4+ star ratings and read the actual review content for patterns of professionalism and reliability.
4. Ask About Technology
Modern process servers should offer GPS-verified service, photo documentation, real-time status updates, and electronic affidavit preparation. These tools provide proof of service that holds up in court.
5. Confirm Coverage Area
Make sure the server covers the specific area where documents need to be served. Some servers specialize in urban areas, while others are experienced with rural or hard-to-reach locations.
6. Understand Their Pricing
Get clear pricing upfront. Understand what's included — standard service, rush fees, mileage, skip tracing charges, and affidavit preparation. Avoid servers who can't provide transparent pricing.
7. Check Professional Affiliations
Membership in organizations like NAPPS (National Association of Professional Process Servers) or state associations indicates a commitment to professional standards and continuing education.